We dispatch orders to UK addresses from our workshop in Somerset. All prices on our website include VAT where applicable. Shipping costs will be shown at checkout and depend on the items ordered and your location. Orders above £100 qualify for free UK delivery; otherwise a flat rate of £4.95 applies.
We aim to dispatch all stock items within 2 working days. Under UK distance‑selling regulations, goods must be delivered within 30 days unless a longer period is agreed with the customer【243894589577806†L153-L161】. If there is a delay in dispatch (for example, bespoke build times or back‑ordered components), we will contact you and offer the option to wait, change the order or cancel for a full refund.
For most online purchases you have a 14‑day ‘cooling‑off’ period: you can cancel your order up to 14 days after the day you receive the goods【938172176898981†L111-L119】【243894589577806†L146-L151】. You do not have to give a reason for cancelling. Once you notify us of cancellation, you have a further 14 days to return the items【938172176898981†L141-L146】. We are required to inform customers of this right before a sale; if we fail to do so, the right to cancel extends to 12 months【938172176898981†L141-L156】【243894589577806†L149-L151】. If you paid for standard delivery, we will refund that cost when you return the goods; however, if you selected an express delivery option, we will only refund the standard delivery amount【938172176898981†L111-L119】.
To return an item, contact us within the 14‑day cancellation period to obtain a return authorisation. Returned goods should be unused, in resalable condition and, where possible, in their original packaging. You are responsible for the cost of return postage unless the item is faulty or we supplied the wrong product. Once we receive the returned items, we will process your refund within 14 days【328752149771411†L0-L42】.
Exemptions: Bespoke or made‑to‑order items (including custom wiring looms and cut‑to‑length cable)【938172176898981†L111-L129】, items that deteriorate quickly【938172176898981†L124-L125】 and sealed products where the seal has been broken【938172176898981†L131-L133】 cannot be returned under the cooling‑off period. Products sold as part of our bespoke electrical build service may be subject to separate terms.
This policy explains how we collect, use, share and protect personal information when you use our website or purchase our products and services. We collect data when you place orders, create an account, sign up for our newsletter or contact us. Information may include your name, address, email, phone number and payment details. We also collect usage data via cookies to improve our services.
We use your data to fulfil orders, manage your account, communicate with you, send marketing (if you opt in) and comply with legal obligations. We rely on contract, consent, legitimate interests and legal obligations as lawful bases for processing your data. We do not sell your personal data and only share it with service providers, regulators or successors where necessary.
Cookies and similar technologies help remember your preferences and analyse how people use the site. You can refuse cookies via your browser settings, but some parts of the site may not function properly. We retain personal data only as long as necessary and employ appropriate security measures. Your rights include access, rectification, erasure, restriction, objection and data portability. Contact us at info@craft‑dc.co.uk to exercise these rights.
These Terms govern your use of craft‑dc.co.uk and your purchase of products and services from Craft‑DC. By using our site, you agree to be bound by these Terms. You must be at least 18 years old and provide accurate information when placing orders or creating an account. We reserve the right to decline or cancel orders at our discretion.
All product descriptions and prices are subject to change without notice. Placing an order constitutes an offer to purchase goods; acceptance occurs when we dispatch the goods. Payment must be made in full at the time of ordering. Delivery and return details are set out in the Shipping & Returns section above. Our content is protected by copyright. Our liability is limited to the price of the products purchased, except where liability cannot be excluded by law.
These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts. We may update these Terms from time to time; the latest version will always be available on our website.